Oracle User Productivity Kit - Best Practices for Upgrade Projects

Enterprise application upgrades are a major undertaking and if not planned and executed properly could result in major business disruption and eventually trickle up to become boardroom problems. Organizations that invest properly in a solid upgrade or implementation approach are minimizing risk and are more likely to experience long-term success. Oracle's User Productivity Kit (UPK) is a synchronized content development platform that provides value throughout the entire upgrade project lifecycle from the blueprinting, design/configuration stages through go-live and maintenance and support. It rapidly creates the critical materials needed for an application upgrade where knowledge must be captured, retained, and disseminated across the enterprise. All of these materials-system process documents, test scripts, simulations, instructor and student manuals, job aids, and in-application performance support-are simultaneously created through a single authoring session, dramatically reducing content development time and costs. Unfortunately, most organizations have not yet realized the full potential of Oracle UPK as a platform that can support every phase of the software lifecycle for upgrade projects and full implementations. With over 4 million users worldwide, many organizations have seen tremendous success in getting their users up to speed quickly on their applications using Oracle UPK – but the real value of Oracle UPK goes far beyond that….Oracle UPK can be used throughout the entire project lifecycle-maximzing ROI on enterprise application investments, driving end user productivity, and reducing costs associated with upgrade projects.